Cancellation and Returns Policy
Please read the below information carefully and in full
At Bundy Outdoors we value our customers, and we want your shopping experience to be an enjoyable one. If you are not entirely happy with your purchase we offer a strict 30 day return/exchange policy* on items purchase either in store or online. From the date the return/exchange process is commenced the Customer has 2 weeks (14 Days) to have the items lodged with Australia Post/Courier. Items lodged after this time may not be accepted.
*refer to the relevant Cancellation or Returns policy for full details - Change of Mind returns are not guaranteed and will be considered on a case by case basis at the sole discretion of Bundy Outdoors or the relevant Supplier/Distributor.
Note: some items are not eligible for returns for exchange or refund under any circumstances due to health and safety concerns. Some Premium Order Products and Products Dispatched Directy from Suppliers are also not eligible for Change of Mind returns under any circumstances unless there is a manufacturing defect. If this is the case for your item, this will be stated on the product listing in the Warranty/Returns tab - Please make your selection carefully.
Please note, once an order has been processed it cannot be cancelled and will need to be returned in accordance with the Returns Policy.
1. Cancelling Orders:
1.1 Bundy Outdoors reserves the right to cancel orders at our discretion or to cancel the purchase arrangement after order confirmation, including (without limitation) where Bundy Outdoors believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase arrangement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you where it has already been paid.
1.1a - Orders may be selected for Security Checks and Verification with customers under the Bundy Outdoors Fraud Prevention Scheme. If contact cannot be made witht the customer by phone for verification, the order will be cancelled after 48hrs have passed since first contact attempt. See our FAQ's for more information. Please ensure the accuracy of your contact information when making your purchase.
1.2 Bundy Outdoors may terminate a Sale if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made using the same method originally used by the Customer.
2. Change of Mind, Order Cancellation and Returns Policy (In store and Online purchases included):
2.1 Bundy Outdoors is not lawfully obliged or required to provide a refund if you simply change your mind or find the same product somewhere else this includes Special Orders, Premium Order Products and Direct Supplier Supply Products.
Note: some items are not eligible for returns for exchange or refund under any circumstances due to health and safety concerns. Some Premium Order Products and Products Dispatched Directy from Suppliers are also not eligible for Change of Mind returns under any circumstances unless there is a manufacturing defect. If this is the case for your item, this will be stated on the product listing in the Warranty/Returns tab - If this is the case for your item, this will be stated on the product listing - Please read the listing discription CAREFULLY. Any and all exchanges, returns and refunds are at the original purchase price and not any subsequent discounted amounts after the initial purchase.
2.2 Change of Mind Policy applies for Customers wanting replacements or refunds for reasons including but not limited to, the Customer ordering the wrong size, Customer ordering the wrong colour, Customer wanting to change colour or size, Customer ordering the wrong item/s, Customer decides they do not like the item/s or Customer decides they have no use for the item/s, The item cannot be used or installed as needed or required. - See Condition 2.7 for more Change of Mind reasons.
2.3 You may negotiate the return of your items/order within 30 days of purchase date, by making written contact with us by email. Returns for Refund on Change of Mind can only be requested via email. If negotiations on the return take place, the outcome will be soley determined by Bundy Outdoors. Postage and handling costs will not be refunded for Change of Mind return requests. Any and all exchanges, returns and refunds are at the original purchase price and not any subsequent discounted amounts after the initial purchase. It is important to note, on some lower valued items, postage to return these items may outway the value of the item itself, consider your own circumstances. If you have been sent return instructions, please CAREFULLY read all the information provided.
2.4 If Bundy Outdoors or the Supplier/Distributor agrees to your Change of Mind request, goods must be returned within our 30 day return policy period, the items must be returned in re-sellable as new condition, if the items are not received in this conditon the return will not be accepted. The goods are required to be returned and arrive at Bundy Outdoors in new condition.
Original Packaging/Manufaturer Packaging
The item(s) must be returned in the original packaging and be undamaged (this includes but is not limited boxes, plastic wraps). Take care when opening your packages to avoid damaging the packaging. Items received without original manufacturer/supplier packaging are unable to be returned.
All items must be completely un-used. Make sure you are happy with the colour, size, shape of any item before trying to use it. If an item(s) has been used it is unable to be returned.
Tags and Labels
All items being returned must have the original tags, labels and any protective films intact and undamaged in any way and still be attached to the item. Be sure you are going to keep the item(s) before removing any tags or labels. Items received without original tags, labels and protective films are unable to be returned.
Items that cannot be returned
Personal and/or Hygiene items including but not limited to toilets, showers, sleeping bags, pillows, drinking and eating utensils and bottles, clothing & socks cannot be returned under Change of Mind due to regulations for personal health and safety.
Some Premium Order Products and Products Dispatched Directy from Suppliers are also not eligible for Change of Mind returns under any circumstances unless there is a manufacturing defect. If this is the case for your item, this will be stated on the product listing in the Warranty/Returns Tab - Please make your selection carefully.
2.5 Postage costs incurred in returning an item to Bundy Outdoors under Change of Mind Returns will be the sole responsibility of the Customer.
Note: Items sent RTS (Return to Sender) will result in the cost of the postage as per Australia Post/Carrier Pricing Lists being deducted from your refund or store credit. Where the customer is requesting an exchange, the RTS postage costs, plus any additonal postage costs incurred in sending an exchange product will need to be paid prior to an exchange item being sent.
The Customer required to ensure packaging on the returned goods for postage is sufficient that they are delivered back to Bundy Outdoors in un-damaged condition. Damaged items will not be accepted for a refund. If the item(s) are not received into our warehouse or store in the original condition (unopened, unused, all tags and labels attached) you will not be entitled to a refund or replacement - and the original item(s) will be returned to you.
It is important to note, on some lower valued items, postage to return these items may outway the value of the item itself, consider your own circumstances. If you have been sent return instructions, please CAREFULLY read all the information provided.
2.6 Should an order be cancelled prior to dispatch due to Change of Mind an 8% Administration Fee may be applied to your refund or store credit provided at the sole discretion of Bundy Outdoors. Here the Administration Fee will be calculated on the order total (including postage) and a refund of the balance (Total Order Amount less Administration fee = Refund) will be provided.
2.7 What is a Change of Mind? Change of Mind is where the customer changes their mind about the:
- The item is no longer Wanted or Needed
- The item is not the colour, size or design wanted or needed
- The item does not perform or operate the way "you", the customer think it should eg. The chair is more upright than is needed; or the stove is heavier expected; or; the item can not be used or installed as required; or the Jacket is longer than expected - these are not a manufactruing defect and not warrantable
- Personal and/or Hygiene items including but not limited to toilets, showers, sleeping bags, pillows and clothing & shoes cannot be returned under Change of Mind due to regulations for personal health and safety unless there is a manufacturing defect.
- Some Premium Order Products and Products Dispatched Directy from Suppliers are also not eligible for Change of Mind returns under any circumstances unless there is a manufacturing defect. If this is the case for your item, this will be stated on the product listing
- Customer orders the wrong size, colour or design
- Does not suit the needs for which it was purchased
- "You" the Customer found the item cheaper elsewhere
In order to prevent a change of mind return, the "you", the customer are responsible for making all related equiries regarding the item they are purchasing PRIOR to purchasing to ensure the chosen item will suit your needs.
Approval of all Change of Mind Returns are at the sole discretion of Bundy Outdoors or the Supplier/Distributor in the case of Premium Order Products and are considered on a case by case basis.
2.8 Where a Change of Mind Return is commenced, the customer has 2 weeks (14 days) to effect the return. If the item is not received back within this time frame the Return Merchandise Authority (RMA) will be cancelled. If the return process has then exceeded the 30 day returns time limit, the Change of Mind Return will not be accepted.
2.9 Refunds - refunds will be processed for the original purchase price (not including any postage costs once the product has been received by the Bundy Outdoors warehouse. As with instore purchases, only once an item has been received will a refund be processed.
3. Manufacturing Damaged or Faulty Return, Refund and Repairs Policy upon receiving products (not Warranty claim):
3.1 We aim to provide you with Products of the highest standard and quality. If you have received a Product with a Manufacturing Defect, please contact us via email as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
3.2 If an item is delivered/collected and found to be faulty the Customer must contact Bundy Outdoors by email within 30 days of the original purchase date. If the product is being returned as faulty or damanged the Customer will be supplied with a return reply-paid postage label. It is the sole responsible of the Customer to ensure the item is re-packed as to not cause any further damage and have the item returned as soon as possible. Should the damage/fault be inspected and found to be a manufacturing defect/fault a full refund (including any postage charges) or replacement product will be provided to the Customer.
3.3 In certain circumstances the proudct may need to be returned to the Manufacturer for further investigation in accordance with the Manufacturers' policies and procedures, here a refund or replacement of the product may not be supplied until the conclusion of the manufacturers investigation. If the Manufacturer deems the damage or fault to be a manufacturing defect, here a replacement item will be provided - the item will be of an identical type to the Product originally purchased, if a replacment product can not be provided a refund may be given following the return of the damaged or faulty product - the Customer will not receive a refund and retain possession of the Product.
3.4 If the defect is minor a free repair service may be offered by the Manufacturer.
3.5 It does not constitute a manufacturing defect, if:
a) in our and/or the Manufacturer's reasonable opinion, the Product has, following the sale to the Customer, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with Manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. If it is found that the item has been damaged due to negliglence, user error or accidental/intentional damage by the Customer or associates a refund may not be provided, here it will be the customer's responsibilty to arrange Product collection and return to themselves.
b) The item does not perform or operate the way "you", the customer think it should.
3.6 The following will be taken into consideration when dealing with Returns, Refunds and Repairs:
- How much time has passed since the Product has been purchased;
- Type of Product
- How the Consumer is likely to use the Product
- The Length of time for which it is reasonable for the Product to be used
- The amount of use it could reasonably be expected to tolerate before the failure becomes noticiable
4. Transit Damage:
4.1 A We are able to offer transit insurance on a case by case basis, however, this must be arranged and paid for prior to dispatch. If you would like to discuss transit insurance please contact the sales team via email. A quote will then be provided for your consideration.
Return/Exchange items must have with them the following information
- Buyers Name
- Contact Details
- Receipt of purchase showing purchase date
- Copy of Return Authority
- Reason for Return
- Must state if it is an exchange or return
- Once an item has been received by us, the replacement or refund process will begin.
- All refunds will be processed as a reversal of transaction, meaning if you paid via paypal, the refund will be returned by the same method etc.
- Items returned for exchange shall be processed as a new transaction and provided with a new receipt.
Please use this email link or send an email to firstname.lastname@example.org to obtain a RMA (Return Merchandise Authority)
Warranties - please see our Warranty Page for returns under a warranty claim - click here