At Bundy Outdoors we value our customers, and we want your shopping experience to be an enjoyable one. If you are not entirely happy with your purchase we offer a 30 day return/exchange policy on items purchase either in store or online.
Bundy Outdoors reserves the right to cancel orders at our discretion or to cancel the purchase arrangement after order confirmation, including (without limitation) where Bundy Outdoors believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase arrangement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you where it has already been paid.
Change of Mind Return Policy:
Bundy Outdoors is not lawfully obliged or required to provide a refund if you simply change your mind or find the same product somewhere else. You may negotiate the return of your items/order within 30 days of receiving your order, by making written contact with us by email. If negotiations on the return take place, the outcome will be determined by Bundy Outdoors. Postage and handling costs will not be refunded or exchanged for ‘change of mind’ requests. Returns for refund or change of mind can only be requested via email. If Bundy Outdoors agrees to your 'change of mind' request, goods must be returned within our 30 day return policy period, in their original packaging, with all tags, stickers and/or protective film intact. The goods are required to be returned and arrived at Bundy Outdoors in new condition. Postage costs incurred in returning the item to Bundy Outdoors will be the sole responsibility of the Customer. The Customer required to ensure packaging on the returned goods is sufficient that they are delivered back to Bundy Outdoors in un-damaged condition. Damaged items will not be accepted for a refund. A 8% administration fee may be applied to your refund or store credit at the sole discretion of Bundy Outdoors.
Damaged or Faluty Return Policy:
If an item is delivered/collected and found to be faulty the Customer must contact Bundy Outdoors by email within 30 days of the original purchase date. If the product is being returned as faulty or damanged the Customer will be supplield with a return postage label. It is the sole responsible of the Customer to ensure the item is re-packed as to not cause any further damage and have the item returned as soon as possible. Once the item has been received by Bundy Outdoors and inspected a refund may be issued if the damage is a manufacturing defect or fault. If it is found that the item has been damaged due to negliglence, user error or accidental/intentional damage by the Customer or associates a refund may not be provided, here it will be the customer's responsibilty to arrange collection and return to themselves. Should the damage/fault be inspected and found to be a manufacturing defect/fault a full refund (including any postage charges) or replacement product will be provided to the Customer. In certain circumstances the proudct may need to be returned to the manufacturer for further investigation in accordance with their policies and procedures, here a refund or replacement of the product may not be supplied until the conclusion of the manufacturers investigation.
Return/Exchange items must have with them the following information
- Buyers Name
- Contact Details
- Receipt of purchase showing purchase date
- Copy of Return Authority
- Reason for Return
- Must state if it is an exchange or return
- Once an item has been received by us, the return process will begin.
- All refunds will be processed as a reversal of transaction, meaning if you paid via paypal, the refund will be returned by the same method etc.
- Items returned for exchange shall be processed as a new transaction and provided with a new receipt.