FAQ's

WHAT IS A SECURITY CHECK?

We care about the safety of our customers! Bundy Outdoors may require further verification of your order to ensure that orders are authorized by the cardholder.

Our fraud prevention team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Bundy Outdoors.

To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible.

 

WHY AM I BEING CONTACTED FOR A SECURITY CHECK?

We care about our customers and the protection of their money.

All online retailers receive fraudulent transactions, which causes both us and the innocent parties much inconvenience and distress. We have a fraud prevention scheme and security system in place that flags orders which orders need to be confirmed. Don't be alarmed if this is you! This may simply be because your card does not match the new address you have just moved into, or if your order is valued over a certain amount.

Our team will contact the cardholder and simply confirm details with them to ensure it is the card owner that has placed the order and not an online thief! Once details are confirmed, orders are resumed and processed as normal.

In no way is this process intended to discriminate, offend or inconvenience our customers; we genuinely want our customers details to be secure when shopping online.

 

WHY DO YOU NEED MORE INFORMATION?

We care about the safety of our customers! Bundy Outdoors may require further verification of your order to ensure that orders are authorized by the cardholder.

Don't be alarmed if this happens to you! We check dozens of orders every single day and orders can be selected for various reasons. We only need to cross-check info that you have entered when placing your order. We will never ask for payment information or additional personal details

Sometimes our security team may need to contact you via phone or email to confirm some details of your order before it can be shipped. This may include alternative shipping addresses if you have purchased an oversized item and live in a metro area, at times the delivery trucks area too big to enter some inner-city streets.

 

WHY CAN’T I USE AFTERPAY, ZIPPAY OR ZIPMONEY TO PURCHASE GIFT CARDS?

We are unable to accept payments for Gift Vouchers via Afterpay, Zippay or Zipmoney

These payment methods unfortunately cannot be used to purchase another form of credit.

 

I HAVE A RETURN, WHAT DO I DO?

Please see the Cancellations and Returns Policy for full details.

 

DO YOU OFFER LAYBUY?

Unfortunately we no longer offer holds or laybuys, but we do offer Afterpay, Zippay and Zipmoney

 

WHAT IS AFTERPAY?

Afterpay is a buy now, pay later service offered to Australian customers.

To be eligible to use Afterpay, you must;

  • Live in Australia
  • Be at least 18 years old
  • Have a valid and verifiable email address and mobile phone number
  • Use a valid Australia bank payment card to make a purchase
  • Be capable of entering into a legally binding contract
  • Have less than $1500 in your shopping cart

Please note: Afterpay cannot be used to purchase gift cards

For more information on Afterpay CLICK HERE and select Afterpay

 

I CAN’T SELECT AFTERPAY OR ZIPPAY AT CHECKOUT, WHY?

Firstly check the contents of your cart, if you are trying to purchase an eGift Card along with other items this may be the issue. You must check out separately due to the terms and conditions for payment methods. Afterpay and Zippay are not able to be used to purchase another form of credit (eGift cards)

If you are not purchasing eGift cards, it may mean that you have too many items in your cart, there are limits to transactions on Afterpay ($1500) and Zippay ($1,000)

 

DO YOU PRICE MATCH?

Bundy Outdoors does price match from time to time, however it is at the full discretion of Bundy Outdoors, and terms and conditions apply. The item must be exactly the same and not on sale or clearance. We also do not price match free shipping.

 

DO YOU OFFER DISCOUNTS ON BULK PURCHASES?

We are a retailer (not wholesaler), so we don’t offer discounts on bulk purchases, sorry.

 

I HAVEN'T RECEIVED MY eGIFT CARD?

Our digital eGift cards are usually emailed through to you within 24 hours once your order has been approved. Your eGift card will be sent to the email address you used when placing the order. If you have entered the details of the person you are giving to, then the eGift Card will be emailed through to them.

If you are worried you/the recipient haven't received the eGift card or have entered the wrong email address, first double check our team haven't tried to contact you via email (this can sometimes go into your junk/spam folder).

If you still have not received your eGift card please CONTACT US HERE - Please note, even if you are the intended recipient, only the original Purchaser of the eGift Card is permitted to contact us and will be subject to a security check, so please have all purchase details ready.

 

I HAVE LOST MY eGIFT CARD, CAN YOU RE-SEND IT?

Gift cards are treated like cash and lost or stolen cards generally cannot be replaced.

Please CONTACT US HERE with your name and receipt/order number and our team can see if anything can be done. Please note, even if you are the intended recipient, only the original Purchaser of the eGift Card is permitted to contact us and will be subject to a security check, so please have all purchase details ready.

It is also important to note, due to the automation of the eGift Card system for security reasons, retrieving a lost eGift Card is not always possible. If the eGift card is able to be retrieved it will be send to the same email address used in the original order and will not provided over the phone. 

 

WHY CAN’T MY ITEMS BE SENT TO A POST OFFICE BOX (PO Box)

There are several reasons why you are unable to select a PO Box. Australia Post operates Post Office Boxes and are unable to accept oversized items.

Oversized items are:

  • Over 1m in length
  • Weighs more than 20kg
  • Is more than 20kg in cubic weight

Oversized items are sent with carrying companies such as Toll, Fedex and TNT, as external third parties, Australia Post does not accept deliveries to Post Office Boxes from third parties.

Other reasons you are unable to ship to a PO Box.

  • You are purchasing a Premium Order Product or the item Dispatches Directly from the Supplier. Some supplies only use carrying companies and couriers, again because they are external third parties, Australia Post does not accept deliveries to PO Boxes from third parties.

 

I DID NOT SELECT SIGNATURE REQUIRED ON DELIVERY, WHAT HAPPENS?

This is known as Authority to Leave (ATL). If you do not select signature on delivery, only if it is safe to do so, your items will be left at your property. This is usually in a safe place, it could be behind a pot, or tree so that it is not visible to any one on the street. If it is a larger item, it may be placed along the side of the property or at the rear if no dogs are present.

Please note there is risk with this option and if the item is stolen, Bundy Outdoors and the carrying company bare no responsibility. As with all thefts it is recommended you file a police report. If you choose to have a signature required on delivery, you will need to be at the property to accept delivery, if you are not home, your item will be taken to the nearest depot (oversized items) or post office (if sent with Australia Post) for collection which may be some distance from you.

 

I WASN’T HOME TO ACCEPT DELIVERY, WHY CAN’T MY ITEMS BE RE-DIRECT OR RE-DELIVERED THROUGH TNT?

We care about the safety of our customers orders! Unfortunately, due to several thefts where the Sorry We Missed You Card left by the TNT driver was taken from the address, and the items were re-directed to an alternative address and subsequently stolen.

We have also had instances where unknown people arranged re-deliveries to the same address but intercepted the delivery and sole the items, this has been more frequent during COVID-19 where identification is not checked.

With this in mind measures were taken to reduce the chance of theft. If you have selected signature required, and are not home at the time the delivery the item is taken back to the nearest Depot (which may be some distance from your location). You are then required to go to the depot and collect your items. We understand this is sometimes inconvenient, but it is better than having your items stolen.