Warranty

Please note, Warranty claims can take time, and given the evolving COVID-19 crisis, some manufacturers and distributors are operating under restriction conditions. We, and they appreciate your patience and understanding during this un-precedented time.

To make a claim for a manufacturer’s warranty, please ensure you have your original receipt (or copy) if you item was purchased instore or a copy of your online order with order number. The claim must be made within the manufacturer’s warranty period and is subject to the inspection of the item by the manufacturer in most cases.

It is strongly recommended you register your product (where applicable) with the manufacturer after purchase, certain Manufacturers and/or Australian Distributors now require all warranty claims to be processed directly through them and NOT through the retailer. For details on these Manufacturers or Australia Distributors, please see below.

The Warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals, or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure.

It is also important to note that poles (tent, swag, awning) are not covered under warranty.

Please see below for the specific warranty claims for nominated brands who deal with warranties directly, for all other brands please email sales@bundyoutdoors.com with details of your claim.

Darche – Warranty periods vary between products

Click here for DARCHE Warranty

Darche warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piercing of air-poles.

Led Lenser – 7 Years if originally registered at time of purchase

Click here for LED LENSER Warranty

  1. Fill in the Warranty Form. (link above)
  2. Print the Warranty form and include it with your faulty product(s).
  3. Ship back to Zen Imports - it is strongly recommended you register your item with Australia Post, Zen Imports cannot be held responsible for items that do not arrive.

Warranty period of 2 years from the date of purchase and 7 years if you register your product online through the warranty card that comes in the packaging. The warranty is valid worldwide and legal warranty rights also apply. It covers defects in materials and workmanship. For the proper functioning of rechargeable batteries, a different warranty period of 2 years is applied. 

* Excluded from these warranty periods are the K-Series products which come with a 2 year warranty period. The Lite Wallet Products will come with No Warranty.

The warranty does not apply to defects in batteries, holsters, pouches, remote switches, colour filters, imprints or surface coatings.

If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we (Zen Imports) will contact you if there are any problems.

Leatherman – 25 Year Limited Warranty

Click here for LEATHERMAN Warranty

  1. Fill in the Warranty Form. (link above)
  2. Print the Warranty form and include it with your faulty product(s).
  3. Ship back to Zen Imports - it is strongly recommended you register your item with Australia Post, Zen Imports cannot be held responsible for items that do not arrive.

We take extraordinary measures to make sure your Leatherman product will give you many years of dependable service. If it doesn't, or the product has a defect in material or workmanship, don’t worry! We will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for knives and tools and a 10-year guarantee for Leatherman branded lights.

Bushman Fridges

Find your nearest service agent who can help with product support, repairs and warranty claims

Click here to find your nearest BUSHMAN Service Agent

Engel - 5 years on MT-V Series, 3 Years on Digital Platinum Series

Find your nearest service agent who can help with product support, repairs and warranty claims

Click here to find your nearest ENGEL Service Agent

Vortex – VIP Warranty – Unlimited Lifetime, Transferrable

Click here to lodge a VORTEX warranty claim

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective— at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

  • UNLIMITED LIFETIME WARRANTY
  • FULLY TRANSFERABLE
  • NO RECEIPT NEEDED

The VIP Warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product.

Leupold

Click here for how to lodge a LEUPOLD warranty claim

Leupold Lifetime Guarantee

If your Leupold riflescope, binocular, red dot or spotting scope doesn’t perform, we will repair or replace it for free - whether you're the original owner or not. You don’t need proof of ownership or a warranty card, and there’s no time limit. We do this because we believe in superior quality and craftsmanship, and we’re confident your Leupold won’t let you down.

Leupold Electronics Limited Two-Year Warranty

Leupold electronic products which include rangefinders, thermal products, and other electronic devices are warrantied against defects in materials and workmanship for two-years from the date of purchase. If the product is found to be defective, Leupold & Stevens Inc. will repair or replace it free of charge, within that two-year period. Proof of purchase may be required to verify warranty.

Warranty Exclusions

These warranties do not apply if the product has been modified, misused or has been damaged by accident, abuse, or misapplication. To ensure this doesn’t happen to you, contact Leupold Product Service before having any work or repairs done to your Leupold optics.