Shipping

Shipping Policy

1.Shipping Options

1.1 Free Shipping - Australian Addresses

Where possible we will endeavour to offer free shipping on non-bulky items available. Tthe shipping calculator will indicate to you if an item is free shipping or if a charge is applicable. 

1.2 Standard Shipping - Australia Addresses

Standard shipping means normal Australia Post or other standard road Courier Service.  Delivery days and times are dependant on the service provider. All estimated delivery times are estimates only, Bundy Outdoors is in no way reponsible or has no control over the delivery times and dates. The customer is responsible for considering their personal circumstances and has considered requirement times when placing their order. 

Authority to Leave - By default at Checkout delivery instructions are set to "Signature NOT required on delivery - Authority to Leave Parcel if Receiver not available". If the customer chooses Signature Required on Delivery, it is the Customers responsiblity to be available to receive the item at the Delivery Address. Due to security measures, if the Customer is not available at the time of delivery the item will be returned to the carriers depot, and the Customer will be required to attend the depot, which may be some distance from the Delivery Address to collect the item. Items sent by Bundy Outdoors are NOT authorised to be re-directed to alternative addresses or have re-deliveries attempted.  Bundy Outdoors is in no way responsible for security of items that are left at the Customers Delivery Address, and cannot be held liable for losses or damages.

1.3 Express Shipping - Australian Addresses

Express Shipping means Australia Express Post of other Express Courier Service.  Delivery days and times are dependant on the service provider. All estimated delivery times are estimates only, Bundy Outdoors is in no way reponsible or has no control over the delivery times and dates. The customer is responsible for considering their personal circumstances and has considered requirement times when placing their order.

Please note selecting an Express Shipping service does not expedite order processing or handling times, selecting this Express Shipping will only guarantee a faster delivery time when compared to Standard Shipping once dispatched. For order processing and handling times please refer to Website Terms and Conditions

Authority to Leave - By default at Checkout delivery instructions are set to "Signature NOT required on delivery - Authority to Leave Parcel if Receiver not available". If the customer chooses Signature Required on Delivery, it is the Customers responsiblity to be available to receive the item at the delivery address. Due to security measures, if the Customer is not available at the time of delivery the item will be returned to the carriers depot, and the Customer will be required to attend the depot, which may be some distance from the delivery address to collect the item. Items sent by Bundy Outdoors are NOT authorised to be re-directed to alternative addresses or have re-deliveries attempted.  Bundy Outdoors is in no way responsible for security of items that are left at the Customers delivery address, and cannot be held liable for losses or damages.

1.4 International Orders

Bundy Outdoors offers international shipping on selected items and uses TNT as our international Carrier.

Free shipping is not available on international orders, Free Shipping is only offered to Australian Residents delivering to Australian Addresses.

Shipping Prices do not include relevant overseas custom duties and/or other taxes that the customer may incur. Bundy Outdoors cannot be held responsible for any additional charges on an order, nor can we accept a return of the order in this case.

Approximate time for delivery for international orders is 10-14 business (working) days.

Unfortunately, we can’t ship to some countries. If you need further information on this please email us.

2. Carriers

2.1 We use Australia Post eParcel services for most items sold on this website. For larger bulky items we may use different carriers such as Toll Logistics or TNT.  However, Bundy Outdoors reserves the right to change the carrier selected by the Customer at any time where Bundy Outdoors feels that a different carrier can offer a better or faster service, or if Bundy Outdoors becomes aware of any issues affecting the carrier initially selected by the Customer.

2.2 You can easily track your item from your account page to see the progress of your delivery.

3. Delivery Time 

3.1 Delivery times can vary depending on your location. We endeavour to dispatch your product as quickly as possible and in most cases this happens within 24 hrs, however our policy is to have your item dispatched with 2-3 business days.

3.2 Express Post: Please use the below estimated delivery times as not all locations are serviced by Australia Post Express Post guarantee, the Customer is encouraged to make their own enquiries if the Express Post service is suitable for you.

QLD Express Post: 1 Business Day

NSW, VIC, ACT Express Post: 1-2 Business Days

SA, TAS Express Post:  2-3 Business Days

WA Express Post: 3-4 Business Days

NT Express Post: 4-5 Busiess Days

If for any reason there is to be a delay in dispatching your item, we will contact you and inform you of expected time frame.

3.3 Please note that standard postage can take up to 2-14 days to arrive once dispatched.  We do offer postage rates for express delivery if you require your item sooner.  Please refer to our postage calculator and be sure to choose an express service when checking out if you require your item sooner. The customer is responsible for considering their personal circumstances and has considered requirement times when placing their order.

3.4 Larger items or special delivery items may take a little longer as they may come direct from our suppliers, or require us to use other freight logistics, however most items will fall within the normal delivery timeframes.

3.5 With all purchases, tracking is supplied and can be followed through your login.

4. Out Of Stock

4.1 Occasionally we may have items on this site that are out of stock, this sometimes happens because we also run a very busy physical store.  If you purchase an item that is out of stock your order will be immediately placed on backorder and you will be notified of delivery time.  In most cases the delay is only the time needed for us to receive stock from our suppliers, however if the items delivery time frame falls outside your needs, we will happily refund your purchase .

5. Special Orders, Premium Order Products or Direct Supplier Supply

5.1 If you see an item on our site that is marked 'Special Order',  'Premium Order Product' or 'This item may be sent directly from the Supplier', this means that it is an item(s) that we do not hold onsite in our Warehouse However we can arrange for the item to be shipped to you directly from the supplier or specially ordered in. Your item will still be dispatched within the Allotted Time Frame (5-10 Business Days) unless Bundy Outdoors contacts the customer. The Allotted Time Frame for dispatch does not include postage transit times.  It is the Customer's sole responsiblity to consider their personal circumstances and time requirements when ordering these products.

5.2 If you item has not arrived by the specified time frame please do not hesitate to contact us, however please be advised that we may not be able to assist your enquiry until the alloted time frame has expired due to Supplier requirements.

5.3 Cancellation of Special Orders may incur a cancellation fee, please see our Returns and Cancellation Policy for further details. If you wish to cancel a special order after it has been dispatched, you may also be responsible for transport costs to and from its origin of dispatch.  Please call us on 07 4152 3469 ASAP should you need to cancel a special order.

5.4 Express Shipping options. By selecting and Express Shipping Option, this does not expedite order processing and handling times. Express Shipping will only ensure a faster delivery time once the item has been dispatched.

6. Delivery of Goods or Non-delivery of Goods

 

6.1 Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option.

 

6.2 All courier/postal services used are reputable companies and damage to products is extremely rare, however damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not liable or responsible for goods that are damaged in transit or not received.

 

6.3. It is the sole responsiblity of the Customer to provide accurate and complete delivery address details. Where incorrect/Incomplete addresses are provided by the customer and delivery was not possible and the item(s) are to be returned to Bundy Outdoors, here the Customer will be responsible for any additional postage costs invloved in having the item re-sent to the Customer. If the customer does not wish to pay for additional postage costs, here a full refund of the original item purchase price will be refunded to the customer after the returned item has been inspected for any damages.

 

6.4 Authority to Leave - By default at time of Checkout delivery instructions are set to "Signature NOT required on delivery - Authority to Leave Parcel if Receiver not available". If the customer chooses Signature Required on Delivery, it is the Customers responsiblity to be available to receive the item at the delivery address. Due to security measures, if the Customer is not available at the time of delivery the item will be returned to the carriers depot, and the Customer will be required to attend the depot, which may be some distance from the delivery address to collect the item. Items sent by Bundy Outdoors are NOT authorised to be re-directed to alternative addresses or have re-deliveries attempted.  Bundy Outdoors is in no way responsible for security of items that are left at the Customers delivery address, and cannot be held liable for losses or damages.

 

6.5 Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.